Reference

What You Need to Know Before You Join

Using bdd100k — whether to fund your account via bKash, Nagad, or Rocket, or to access the lobby — means you accept the conditions set out here.

Eligibility by local lawAccount holder responsibilitybKash, Nagad, Rocket payment conditionsData handling and retentionBangladesh-eligible regions only

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Data, Security and Account Transparency

We collect only what we need to run your account and process payments. That means your mobile number, your wallet type — bKash, Nagad, or Rocket — and your transaction history. We do not sell this data or share it with third parties outside of what payment processing requires. You can request a summary of your stored data at any time through the Account Help Desk.

Data Retention

We keep your account and transaction data for as long as your account is active, plus a period required by applicable financial record rules. You can request deletion when closing your account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie settings in your browser at any time without affecting your account.

Account Security

Every login triggers an OTP sent to your registered mobile number. We do not store your bKash or Nagad PIN — payment authentication happens inside your wallet app, not on our servers.

Change Requests

To update your registered mobile number or wallet details, submit a request through the Account Help Desk with identity verification. Changes take effect after our compliance team confirms the request.

Our Legal Position and Your Obligations

bdd100k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

bdd100k operates under conditions that vary by jurisdiction. Whether you are in Dhaka or elsewhere in Bangladesh, your ability to access and use this platform is subject to the laws applicable in your location. We do not make any claim that the services offered here are

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lawful in every region — that determination rests with you. By creating an account and funding it through bKash, Nagad, or Rocket, you confirm that you have checked your local rules and that you are an eligible person in an eligible region. We reserve the right
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to restrict, suspend, or close any account where eligibility cannot be confirmed or where we have reason to believe local law prohibits access. Payment transactions processed through Nagad or Rocket are subject to the terms of those wallet providers in addition to ours. Account balances are
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non-transferable and may only be returned to the same wallet used for the original deposit — your bKash account, your Nagad number, or your Rocket wallet. Any attempt to circumvent regional restrictions using a VPN or proxy is a breach of these conditions and may result
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in account closure without prior notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a payment dispute involving bKash or Nagad, or a request to review how your data is used, our support team handles these directly. Reach out through the channel that works for you — we aim to respond to legal and account queries as a priority over general questions.

Team online

Live Chat

Start a chat session from any page on the site. Legal and account eligibility questions are flagged for the compliance team, not general support.

Email Support

Send your legal query, data request, or payment dispute to our support email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket.

Account Help Desk

Log in and use the Help section to submit a formal account review or eligibility challenge. Responses are tracked and timestamped for your records.

Common Legal Questions About Your Account

These are the questions we get most often about eligibility, data, payments and account rights. If yours is not here, use the live chat or email route above.

Access depends on your local law and eligible region. We do not confirm legality for every user's location — that is your responsibility to check before opening an account.

We hold your registered mobile number, wallet type (bKash, Nagad, or Rocket), transaction history, and login activity. Request a full summary anytime through the Account Help Desk.

Yes. Submit a deletion request when you close your account. We retain transaction records for the minimum period required under applicable financial rules, then remove remaining data.

Raise the dispute through live chat or email with your wallet transaction reference. Our team checks the deposit log against your account record and responds with a written outcome.

Yes, where eligibility cannot be confirmed or where we detect a breach of conditions — such as VPN use or mismatched wallet identity — we may close the account immediately.

Submit a change request via the Account Help Desk with identity verification. The compliance team reviews it and confirms the update before it takes effect on your account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTeen Patti RoyalSpin InfoBdd100K Glossary

What You Need to Know Before You Join

Data, Security and Account Transparency

Data Retention

Cookie Use

Account Security

Change Requests

How to Reach Us on Legal Matters

Live Chat

Email Support

Account Help Desk

Common Legal Questions About Your Account

01 Is bdd100k legal to use in Bangladesh?

02 What data does bdd100k hold about my account?

03 Can I ask for my account data to be deleted?

04 What happens if my bKash or Nagad payment is disputed?

05 Can bdd100k close my account without notice?

06 How do I update the mobile number linked to my account?

Legal

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